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Wednesday, July 30, 2014 
Achievement of Client Charter Report

 

Client Charter/Agreement

 

Element

 

Total Services Targetted

 Percentage /Total that met the dateline/ Client Charter standard

Prepare and serve. Continuous improvement in aspects related to teaching, research and professional services in accordance with the standards and best practices  at international level

The percentage of lecturers who achieve scores 3.5 (Likert scale 5) or more for teaching assessment:

i)  Undergraduate

 

 80%

 

 

84.37%

 

The number of PhDs produced

300

369

The number of publications in Citation Impact Journal (CIJ)

2000

2177

The number of publications in impact factor

1700

1852.05

Engagement with strategically identified industries

20%

 

24%

Involvement with strategically identified communities

20%

20%

  Affective Domain: Teamwork  Skills (TS)

90%

93.25%

Affective Domain: Entrepreneurial Skills (ES)

70%

72.88%

Affective Domain: Ethics and Moral (EM)

90%

91.47%

Lifelong Learning (LL)

93%

96.81%

Psychomotor: Critical Thinking and Problem Solving Skills (CTPS)

80%

82.37%

Provide higher education programmes and create a quality learning environment in an effort to fulfil the development aspirations of the country

 

 

Recognition Programme

100%

100%

The percentage of new undergraduate students with CGPA 3.5 and above

Alpha

 

40%

43.95%

Strengthen the research field with new findings that upgrade the standard of living and the economic development of the country

The number of commercialized products

22

22

Number of centres of academic excellence (Higher Institutions' Centres of Excellence) HICoE

1

1

Create a quality management culture that is effective and efficient working environment; and a dynamic and conducive learning environment  to foster germination and openness of mind to develop the potential of staff and students

Obtained an MS-ISO 9001:2008 for UPM

Achieved

Achieved

Ensure that the complaints by letter / e-mail / telephone are acknowledged within one working day and for complaints through the media within 3 working days

100%

100%

Disseminate and deliver information on all UPM activities within two working days after receiving from the organizers

466

466

Internal Communication Study Index

80% met level 4 and above

81.2%

To ensure the implementation of credited curriculum course fulfils the four main thrusts set by KPT

 

100%

100%

To ensure that facilitators possess the relevant qualifications.

100%

100%

The result of promotion to be conveyed to the applicant within 5 days after receiving the Minutes of the Appointment Committee / as directed by the Appointment Authority

100%

100%

To provide professional services to improve the overall management efficiency

 

 

To provide consultancy and expansion services to the community and agency of development

100% according as planned

100% according as planned

To provide \efficient service management through online application system  

-   Quality Management system
-  Customer feedback system
-   Students’ information system /i-GIMS
-   E-IHRAMS
-   E-MoU
-   PutraLMS

 

100%

100%

To provide efficient financial management for the customers

-          Customer Satisfaction index  for financial services

80% achieved 4th level and above

93%

Provide educational programmes/services for outside community

  1. Human Potential Development Programme
  2. Unit University Third Aged (U3A)
  3. Cancer Education & Health
  4. Professional Advancement  Unit and Lifelong Learning

100%

100%

To allow the freedom and equal opportunities of a quality higher education to all citizens regardless of belief, race or religions

Student recruitment based on meritocracy system

100%

100%

Staff recruitment based on expertise, specialization and qualification

100%

100%

Number of executive education programmes

5

5

Number of long distance education programmes

14

14





Last Update 22 02 2013 ( hairul_nizam )