Achievement of Client Charter Report
|
Client Charter/Agreement |
Element |
Total Services Targetted |
Percentage /Total that met the dateline/ Client Charter standard |
|
Prepare and serve. Continuous improvement in aspects related to teaching, research and professional services in accordance with the standards and best practices at international level |
The percentage of lecturers who achieve scores 3.5 (Likert scale 5) or more for teaching assessment: i) Undergraduate |
80% |
84.37%
|
|
The number of PhDs produced |
300 |
369 |
|
|
The number of publications in Citation Impact Journal (CIJ) |
2000 |
2177 |
|
|
The number of publications in impact factor |
1700 |
1852.05 |
|
|
Engagement with strategically identified industries |
20%
|
24% |
|
|
Involvement with strategically identified communities |
20% |
20% |
|
|
Affective Domain: Teamwork Skills (TS) |
90% |
93.25% |
|
|
Affective Domain: Entrepreneurial Skills (ES) |
70% |
72.88% |
|
|
Affective Domain: Ethics and Moral (EM) |
90% |
91.47% |
|
|
Lifelong Learning (LL) |
93% |
96.81% |
|
|
Psychomotor: Critical Thinking and Problem Solving Skills (CTPS) |
80% |
82.37% |
|
|
Provide higher education programmes and create a quality learning environment in an effort to fulfil the development aspirations of the country
|
Recognition Programme |
100% |
100% |
|
The percentage of new undergraduate students with CGPA 3.5 and above Alpha
|
40% |
43.95% |
|
|
Strengthen the research field with new findings that upgrade the standard of living and the economic development of the country |
The number of commercialized products |
22 |
22 |
|
Number of centres of academic excellence (Higher Institutions' Centres of Excellence) HICoE |
1 |
1 |
|
|
Create a quality management culture that is effective and efficient working environment; and a dynamic and conducive learning environment to foster germination and openness of mind to develop the potential of staff and students |
Obtained an MS-ISO 9001:2008 for UPM |
Achieved |
Achieved |
|
Ensure that the complaints by letter / e-mail / telephone are acknowledged within one working day and for complaints through the media within 3 working days |
100% |
100% |
|
|
Disseminate and deliver information on all UPM activities within two working days after receiving from the organizers |
466 |
466 |
|
|
Internal Communication Study Index |
80% met level 4 and above |
81.2% |
|
|
To ensure the implementation of credited curriculum course fulfils the four main thrusts set by KPT
|
100% |
100% |
|
|
To ensure that facilitators possess the relevant qualifications. |
100% |
100% |
|
|
The result of promotion to be conveyed to the applicant within 5 days after receiving the Minutes of the Appointment Committee / as directed by the Appointment Authority |
100% |
100% |
|
|
To provide professional services to improve the overall management efficiency
|
To provide consultancy and expansion services to the community and agency of development |
100% according as planned |
100% according as planned |
|
To provide efficient service management through online application system - Quality Management system
|
100% |
100% |
|
|
To provide efficient financial management for the customers - Customer Satisfaction index for financial services |
80% achieved 4th level and above |
93% |
|
|
Provide educational programmes/services for outside community
|
100% |
100% |
|
|
To allow the freedom and equal opportunities of a quality higher education to all citizens regardless of belief, race or religions |
Student recruitment based on meritocracy system |
100% |
100% |
|
Staff recruitment based on expertise, specialization and qualification |
100% |
100% |
|
|
Number of executive education programmes |
5 |
5 |
|
|
Number of long distance education programmes |
14 |
14 |